We help you climb Google and AI search, get more 5-star reviews and win more local customers.
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We ask every customer for a review by text, email or WhatsApp, so the good work you do shows up on Google.
We help AI tools like ChatGPT and Gemini find and recommend your business, and track how often they do.
We reply to every review and keep your Google profile up to date, to help you climb the local search results.
We do the work. Log in any time to see how you’re doing and make changes whenever you want.
One simple price. Try it free for 30 days, with no setup fee and no contract.
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This policy explains what information Webdeck collects, why, and what we do with it. Webdeck (“we” or “us”) is a UK business. We’re responsible for your information under UK data protection law. If you have any questions, or would like our full business name and postal address, email us at hello@webdeck.co.
When you get in touch: your name, your email address and anything you tell us about your business.
If we contact you first: we sometimes email businesses we think our services could help. To do this we use business contact details that are publicly available, such as your name, your business’s name and its email address. If you’d rather not hear from us, just reply and we won’t email you again.
Reviews & Rankings customers: your account details (your name, email address and business details, and those of any team members you add), and the information that comes from the accounts you connect, such as your Google Business Profile, your reviews and the names of the people who left them, and your social media pages.
Websites customers: your contact details, the content you give us for your website (text, photos, logos and so on) and, if you choose the one-off build, access to your Wix, Squarespace or WordPress account while we build your site.
Payments: these are handled by Stripe. We never see or store your card details. Stripe tells us your name, email address, billing address and whether a payment went through.
This website: we don’t use analytics, tracking or cookies. Our pages load their font from Google Fonts, which means your browser shares your IP address with Google. Like any website, our hosting provider keeps basic technical logs, such as IP addresses, to keep the site secure. The Webdeck app (app.webdeck.co) uses cookies that are needed to keep you logged in. “Manage billing” takes you to Stripe’s own site, which has its own privacy policy.
If you use Reviews & Rankings, you may add your own customers’ details, such as their names, phone numbers, email addresses and visit dates, so we can send them review requests for you. You’re responsible for that information, and for having your customers’ permission to contact them. We only use it to provide the service to you, as set out in “Your customers’ details” in our terms.
We use your information to reply to you, to provide our services, to take payment and to keep the records the law requires. Our legal basis is either that it’s needed for our agreement with you (or to set one up), that we have a legal duty to keep financial records, or that we have a legitimate interest in running and promoting the business. We will never sell your information.
We share your information only with the services we need to do the work, which handle it on our behalf or under their own privacy policies:
Some of them store information outside the UK. When they do, they use the safeguards UK law requires.
If you get in touch but don’t go ahead, we delete your details within 12 months. For customers, we keep payment records for six years, as UK tax rules require. When a Reviews & Rankings account closes, its information, including any customer details you added, is deleted within 90 days. For websites, we delete everything else within 12 months of our work together ending, and we remove our access to your Wix, Squarespace or WordPress account once your site is handed over. You can ask us to delete your information sooner at any time, unless we’re required to keep it.
Under UK data protection law you have the right to ask what information we hold about you and for a copy of it, to have it corrected or deleted, and to object to or limit how we use it. You can object to us contacting you about our services at any time. To do any of these, just email hello@webdeck.co and we’ll sort it out within a month.
If you’re unhappy with how we’ve handled your information, please tell us first. You can also contact the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.
If we change this policy, we’ll update it here and change the date below.
These are the terms for Webdeck’s two services: Reviews & Rankings, our service for getting you more reviews and helping you climb Google and AI search, and Websites. Webdeck (“we” or “us”) is a UK business. By starting a free trial, subscribing, or asking us to build your website and going ahead, you agree to these terms. If anything here is unclear, or you’d like our full business name and postal address, email us at hello@webdeck.co and we’ll happily help.
Our services are for businesses. Nothing in these terms affects any rights you have by law.
With Reviews & Rankings we send review requests to your customers, reply to your reviews, keep your Google Business Profile up to date and help you show up on Google and AI search. We use AI tools to help with this work. You also get a dashboard at app.webdeck.co, where you can see what we’ve done and how you’re doing. What’s included is listed on our website. Some things have monthly limits, such as how many messages can be sent, which you can see in your dashboard.
You can try it free for 30 days, without giving card details. To carry on after the trial, add your payment details and choose a plan. If you don’t, your trial simply ends and you won’t be charged.
The plans are £35 a month, or £300 a year. Prices are in pounds. We’re not registered for VAT, so no VAT is added. Your plan renews automatically every month or year until you cancel, and payments are taken by Stripe. If a payment fails and isn’t sorted out within 14 days, we may pause your account until it is. If we ever change the price, we’ll email you at least 30 days before it applies, so you can cancel first if you wish.
Your customers’ details: only add customers you’re allowed to contact, for example because they’ve agreed to hear from you, and remove anyone who asks you to stop. You’re responsible for following the rules on contacting customers, including UK data protection and electronic marketing law.
The rules of review sites: you’re responsible for following the rules of Google and any other review site you use. For example, don’t offer rewards for reviews, don’t post reviews yourself, and ask all your customers rather than only the happy ones.
Your connected accounts: when you connect your Google Business Profile or social media pages, you confirm you’re allowed to manage them, and you let the app act on them for you, for example by replying to reviews and posting.
What we publish for you: we reply to reviews, publish articles and post on social media in your business’s name, in the tone and with the instructions you give us. Some of this is written with the help of AI, which can make mistakes, so please look over what goes out from time to time and tell us if anything needs changing. You can ask us to edit or remove anything we’ve published, change how we do things, or stop any part of it at any time. You’re responsible for what’s published in your name.
We may suspend an account that’s used to send spam, for fake reviews, or for anything unlawful.
Webdeck is built to help you get more reviews and climb Google and AI search, but Google and AI tools decide their own rankings, so we can’t promise any particular number of reviews, ranking or result.
When you add your customers’ details, you decide how they’re used, and we process them on your behalf. We’ll only use them to provide the service to you, keep them secure, and make sure anyone who handles them, including the companies listed in our privacy policy, is bound to keep them confidential. We’ll tell you without delay if they’re ever involved in a security breach, help you respond if one of your customers asks about their information, and delete them when your account closes.
You can cancel anytime from “Manage billing” at the bottom of our website, or by emailing us. You can keep using the app until the end of the month or year you’ve already paid for, and your plan isn’t renewed after that. We don’t give refunds for the rest of a month or year you’ve already paid for.
When your account closes, its information is deleted within 90 days. Replies already posted to your reviews and posts on your social media stay where they are unless you remove them. Articles on a blog we host for you go offline.
One-off build (£195): we design and build your website in your own Wix, Squarespace or WordPress account. The account and the site are yours. You pay the platform directly for its plan, which is what keeps your site online. Its prices are set by the platform and vary between them.
Webdeck plan (£25 a month, or £180 a year): we design and build your website and host it for you, with a domain name, security, backups, upkeep and email support included.
You tell us about your business and we design your site. You can ask for as many revisions as you like until you’re happy with the design, at no extra cost. Revisions are changes to the site we’ve agreed to build. If you’d like something substantially different, such as extra pages or features we didn’t agree, we’ll tell you first and agree any price with you before doing it. Once you’re happy, we put your site live.
If you decide not to go ahead before your site goes live, you don’t owe us anything. We won’t put the design live, and we’ll remove anything we built in your account.
There’s nothing to pay until you’re happy with the design and your site is live. Prices are in pounds, and no VAT is added.
One-off build: once your site is live we’ll send you a payment link for £195, due within 7 days. If it isn’t paid within 14 days of your site going live, we may unpublish the site until it is.
Webdeck plan: billing starts on the day your site goes live and repeats automatically every month (£25) or every year (£180) until you cancel. Payments are taken by Stripe. If a payment fails and isn’t sorted out within 14 days, we may take your site offline until it is. If we ever change the price, we’ll email you at least 30 days before it applies, so you can cancel first if you wish.
One-off build: the site is yours to run and edit. Changes after it goes live aren’t included, but we’re happy to help: ask and we’ll quote. Your platform’s plan and any updates it needs are yours to look after.
Webdeck plan: hosting, your domain name, security, backups, upkeep and email support are included. Changes to your site’s content, such as new prices, photos, opening hours or pages, aren’t included: ask and we’ll quote.
One-off build: once you’ve paid, the website is yours, in your own account, and we remove our access to it.
Webdeck plan: the design and the code behind your site stay with us. They’re part of the service we run for you rather than something you buy outright, so they don’t transfer to you if you leave.
On the Webdeck plan we register your domain name on your behalf, and it’s yours for the asking. Tell us at any point, while you’re with us or after you’ve cancelled, and we’ll transfer it to you free of charge. If you came to us with a domain you already owned, it stays yours throughout and we simply point it at your site.
Unless you ask us not to, we may show your website as an example of our work.
You can cancel anytime from “Manage billing” at the bottom of our website, or by emailing us. Your site stays live until the end of the month or year you’ve already paid for and isn’t renewed after that. We don’t give refunds for the rest of a month or year you’ve already paid for. Once that period ends, your site goes offline, and we’ll transfer your domain name to you free of charge whenever you ask.
Your content is yours. The text, photos, logos and anything else you give us or add to the app stay your property, and you can use them wherever else you like. By giving them to us, you confirm you have the right to use them and that they’re accurate and lawful. You’re responsible for what your website and your business’s profiles say, such as prices and claims.
Our services rely on other companies, such as Google, Meta, WhatsApp, Stripe, the review sites you connect, our hosting provider and domain registrar, and, for the one-off build, Wix, Squarespace or WordPress. They have their own terms, and we can’t control their prices, features, rules or outages. If one of them changes how it works, some features may change or stop working.
We can end either service by giving you at least 30 days’ notice by email, and we’ll refund anything you’ve paid for time after it ends. We can end it straight away if payments aren’t made, or if the service is used for anything unlawful or breaks these terms.
We’ll do our best to keep the app and your website running smoothly. We can’t promise they’ll never be briefly unavailable, as occasional downtime can happen with any online service, but we’ll deal with any problems as quickly as we reasonably can.
We’ll provide our services with reasonable care and skill. We’re not responsible for indirect losses, such as lost profits, sales or business opportunities. Our total responsibility to you is limited to the amount you’ve paid us in the 12 months before the problem arose. None of this limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.
We may update these terms from time to time. If a change affects you as a customer, we’ll email you about it first. These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.
